We all have experienced nightmare clients, customers or work colleagues. This can be a very challenging experience. I found some useful advice online that I though I would share ….. Her is to better working relationships!!
Working with difficult people, whether they are colleagues or customers, is one of the common challenges at work. They can be so distracting and can take up so much of your valuable time. Stop… and then seek to see the world from the other person’s point of view.
See It From Their Perspective
I am not saying that you should agree with them; but at least try and figure out why they are behaving the way they do. People always have a valid reason (to them) for doing what they do.
So you could ask…
“What is the positive outcome you want to achieve by this behaviour?” or words to that effect. At the very least it will make them stop and think and you will probably learn something useful.